To ensure a smooth and transparent returns process, we have established the following Returns Policy:
1. Returns Accepted at Seller’s Discretion:
– The returns of filters will be accepted at the discretion of MVHR.shop.
– We reserve the right to refuse any return request that does not comply with our policy.
2. Returns from Businesses:
– Please note that we do not accept returns from businesses or commercial entities.
3. Condition of Returned Goods:
– To be eligible for a return, the filters must be in new and unused condition.
– The product should be returned in suitable packaging.
– We cannot accept returns for products that have been installed, used, or damaged.
4. Return Request Process:
– If you wish to initiate a return, please contact our Customer Service team within 14 days of receiving your order.
– Provide your order number, contact information, and a brief explanation of the reason for the return.
5. Return Shipping:
– Customers are responsible for the cost of return shipping.
– We recommend using a trackable shipping method to ensure the safe return of the product.
– MVHR.shop will not be responsible for any damage or loss that occurs during return shipping.
6. Inspection and Processing:
– Once we receive the returned filters, our team will inspect them to ensure they meet the criteria outlined in this policy.
– If the returned items are in compliance with our policy, we will process the return within 14 days and issue a refund to the original payment method used for the purchase.
7. Refunds:
– Refunds will be issued for the cost of the returned filters, excluding any shipping or handling charges.
– The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
8. Contact Information:
– For all return-related inquiries, please contact our Customer Service team using the message icon in the bottom right of the screen.
MVHR.shop reserves the right to update or modify this returns policy at any time without prior notice. It is the customer’s responsibility to review this policy periodically for any changes. By making a purchase from us, you acknowledge and agree to abide by this Returns Policy.
